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Shipping & Processing

Register to shop with us. Midwest Design Imports is a direct importer of the finest feather products, craft items, and porcelain. We offer the best quality products at the lowest wholesale prices in the industry. MDI can custom design many items to meet your specific business needs. We pride ourselves in offering the best customer service, pricing, and selection. Please understand that MDI pricing is not available to all who inquire. MDI requires that all customers have a current tax identification number (resale number) on file with us. Orders can be placed online through our website to registered users once we have received their tax id certificate (reseller's permit).

Minimum Order: First Time customers MUST meet a minimum of $125 excluding freight charges. Re-orders must meet a minimum of $125 excluding freight charges. All items will require a minimum quantity purchase. Any RE-ORDERS that do not meet the $125 minimum may be subject to a $15 fee.

Payment: We accept Visa, Mastercard, Discover and American Express. In an effort to be more green, Midwest Design Imports will provide invoices electronically, unless otherwise requested!

Shipping: All orders are shipped via Fed Ex unless otherwise noted. Orders placed after 11:30AM CST, Monday thru Thursday will ship the following business day. Orders placed after 11:30AM CST on Friday, or on the weekend will ship on Monday. FOB Omaha, NE. During peak times, shipping times may vary.  

Calculating Freight Cost Percentages: When ordering close out merchandise or highly discounted product pleased be aware that your freight % will go up. The dollar amount of the order does not change the cost of the freight. The freight amount is still the same. Shipping percentage should always be figured from the net wholesale price of the items ordered. All items are shipped true to the weight and dimensions of all cartons. Please click here for a detailed example.

Damage Claims: You must make a damaged items claim within 5 days of receipt of your order. Please check the items received as soon as possible to ensure you will receive a refund for damaged items.

Returns: We will gladly accept returns if you are not 100% satisfied with your order. You MUST contact us to receive authorization to return the merchandise and you will be given specific instructions. Returns/Refunds will not be accepted without prior authorization. Merchandise must be in original packaging. Freight charges will be applied on all returns. Restocking fees may be applied. If product was damaged in transit, please contact us immediately.

International Orders: All international orders must provide the shipping information for their U.S. forwarder. A U.S. Freight Forwarder is required for any orders shipped out of the United States.