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Contact Us

If you would like to call us, we can be reached at 877-292-3665 or you can fill out our contact form and we'll get back to you as soon as possible.

Or, see if we have answered your question in our FAQs:
  • Can I return any product?
    We will gladly accept returns if you are not 100% satisfied with your order. You MUST contact us to receive authorization to return the merchandise and you will be given specific instructions. Returns/Refunds will not be accepted without prior authorization. Merchandise must be in original packaging. Freight charges will be applied on all returns. Restocking fees may be applied. If product was damaged in transit, please contact us immediately.
  • Do I receive an additional 35% off case price if it is already discounted?
    Customers do not receive an additional 35% off if they order any sale items by the case.
  • Do you ship outside the U.S?
    We do not ship outside the U.S. at this time unless you have a forwarder here in the U.S.
  • How do I register?
    Customers can register by clicking on “Click here to start ordering today” on our main web page directly under Member Log In.
  • How do you ship?
    All orders are shipped via UPS or Fed Ex unless otherwise noted. In order to save you money on shipping charges, we will choose the carrier that will be the least expensive to ship your product (unless otherwise noted). Orders placed after 11 A.M. on Friday, or on the weekend will ship on Monday. FOB Omaha, NE. During peak times, shipping times may vary. We do not ship outside the U.S. at this time unless you have a forwarder here in the U.S.
  • How much is your minimum opening order?

    First Time customers MUST meet a minimum of $125 excluding freight charges. Re-orders must meet a minimum of $125 excluding freight charges. All items will require a minimum quantity purchase. Any RE-ORDERS that do not meet the $125 minimum may be subject to a $15 fee.

  • I have never placed an order with your company, how do I become a customer?
    In order to purchase product from us, you must register online and send in a copy of your tax ID by mail, fax or email. Once you have registered online and have sent a copy of your tax ID, you are then able to log on to our website and view product and pricing. Your username is your email address and the password is whatever you chose. Opening orders are $150, reorders are $100.
  • I have sent my Tax I.D and registered online, what is my next step?
    Once you have registered online and have sent a copy of your Tax I.D, you are then able to log on to our website and view product and pricing. Your username is your email address and the password is whatever you chose.
  • What is my username and password?
    Your username is your email address and the password is whatever you chose. If you do not remember your password, please contact customer service: orders@midwestdesignimports.com
  • What is your fax number?
    Our fax number is 402-691-8017
  • Where can I send my Tax I.D to?
    Please send Tax IDs via email, orders@midwestdesignimports.com or by fax, 402-691-8017.
  • Where do you ship from?
    We ship from Omaha, Nebraska.
  • Why can't I see pricing?
    In order to view pricing, you must be logged in. To log in, we require that you create an account. Once you have registered online, you are then able to log on to our website and view product and pricing. Your username is your email address and the password is whatever you chose.
  • Why can't I see shipping cost?
    Shipping cost is not calculated until the order has been packed. We are unable to give a price or quote on any shipping cost as it varies.